Troubleshooting Archives - IRIS KashFlow https://www.kashflow.com/support/kb-category/troubleshooting/ Accounting & Payroll | Free Trial - No Card Required‎ Wed, 11 Sep 2019 13:03:19 +0000 en-GB hourly 1 https://wordpress.org/?v=6.4.3 https://www.kashflow.com/wp-content/uploads/2019/11/kashflow-icon-2.png Troubleshooting Archives - IRIS KashFlow https://www.kashflow.com/support/kb-category/troubleshooting/ 32 32 Trial Balance – Not Providing Expected Figures https://www.kashflow.com/support/kb/trial-balance-not-providing-expected-figures/ Fri, 14 Jul 2017 10:19:26 +0000 https://www.kashflow.com/?post_type=cpt_kb&p=78111 This article hopes to explain, and provide guidance as to amend, the causes of a Trial Balance not producing the figures you expect. How the KashFlow Trial Balance Works The Trial Balance allows you to specify a Start Date, and an End Date, as to define a period to report for. This will return the […]

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]]> Stop Invoice Lines Starting on a New Page https://www.kashflow.com/support/kb/stop-invoice-lines-starting-on-a-new-page/ Mon, 29 Apr 2013 20:52:12 +0000 http://www.kashflow.com/?post_type=cpt_kb&p=62117 If you have an Invoice, Quote or Purchase with a first Line Item that extends to the second page, you will likely find the entire Line Item has been moved to the second page leaving the first page without a table body. This is due to the design of PDF Themes ensuring the second Line […]

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]]> Document Troubleshooting – Font Sized Increased https://www.kashflow.com/support/kb/document-troubleshooting-font-sized-increased/ Tue, 26 Feb 2013 13:59:56 +0000 http://www.kashflow.com/?post_type=cpt_kb&p=61029 When using our PDF generator you may notice that the font size may be larger than you would like. To rectify this, you will need to do one of the following: Edit your theme To edit your theme, first navigate to: Settings > PDF Themes > Select your current theme Your current Default Theme is the one […]

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]]> Document Troubleshooting – URL Showing https://www.kashflow.com/support/kb/document-troubleshooting-url-showing/ Tue, 26 Feb 2013 12:28:01 +0000 http://www.kashflow.com/?post_type=cpt_kb&p=61024 If you are using Mozilla FireFox you may notice that when you print out a PDF from Kashflow (for example, an Invoice) that you get an URL at the top of the page, and a time-stamp and date at the bottom of the page. This is due to a setting configured within the FireFox preferences. […]

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]]> Document Troubleshooting – Documents Appear Scaled https://www.kashflow.com/support/kb/troubleshooting-documents-appear-scaled/ Tue, 26 Feb 2013 10:35:41 +0000 http://www.kashflow.com/?post_type=cpt_kb&p=61010 KashFlow uses HTML to generate your PDF documents. This allows for great flexibility although can result in an anomaly if you’ve got extra spaces in your additional text box, this can result in your documents appearing to shrink to fit on the page. To solve this problem you’ll need to modify your additional text. Removing Additional Spaces To solve […]

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]]> Document Troubleshooting – Logo Too Big https://www.kashflow.com/support/kb/troubleshooting-logo-too-big/ Tue, 26 Feb 2013 10:23:47 +0000 http://www.kashflow.com/?post_type=cpt_kb&p=61008 To allow you greater flexibility our PDF generator will not scale your logo to fit any space automatically. This means that if you upload a large logo it will not be scaled down to fit within a predetermined field, and may result in the logo appearing much too large (or small) for the document. You can overcome […]

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]]> PDF – Can’t Open or View https://www.kashflow.com/support/kb/pdf-cant-open-or-view/ Thu, 31 Jan 2013 00:31:37 +0000 http://www.kashflow.com/?p=570 This guidance advises on how to resolve some common PDF related problems

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]]> Clearing Temporary Internet Files https://www.kashflow.com/support/kb/clearing-temporary-internet-files/ Wed, 30 Jan 2013 19:15:07 +0000 http://www.kashflow.com/?p=538 This article explains how to clear your temporary internet files

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]]> Automatic Log Out https://www.kashflow.com/support/kb/automatic-log-out/ Wed, 30 Jan 2013 16:51:54 +0000 http://www.kashflow.com/?p=515 This article provides details on KashFlow's one hour log out feature

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]]> Internet Explorer Scripting Errors https://www.kashflow.com/support/kb/internet-explorer-scripting-errors/ Wed, 30 Jan 2013 16:10:35 +0000 http://www.kashflow.com/?p=507 This article advises on how to correct a scripting error in Internet Explorer.

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]]> PDF – Printing in Google Chrome https://www.kashflow.com/support/kb/printing-in-google-chrome/ https://www.kashflow.com/support/kb/printing-in-google-chrome/#respond Wed, 30 Jan 2013 15:42:45 +0000 http://www.kashflow.com/?p=502 This article advises on how to solve a common printing problem in Google Chrome that related to zooming.

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]]> https://www.kashflow.com/support/kb/printing-in-google-chrome/feed/ 0 No Reports & Graphs in Internet Explorer https://www.kashflow.com/support/kb/no-reports-graphs-in-internet-explorer/ https://www.kashflow.com/support/kb/no-reports-graphs-in-internet-explorer/#respond Wed, 30 Jan 2013 13:59:43 +0000 http://www.kashflow.com/?p=500 This article describes to fix a problem that causes no reports or graphs to be shown in internet explorer

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]]> https://www.kashflow.com/support/kb/no-reports-graphs-in-internet-explorer/feed/ 0 Can’t Login using a Mac https://www.kashflow.com/support/kb/cant-login-using-a-mac/ Wed, 30 Jan 2013 13:29:36 +0000 http://www.kashflow.com/?p=493 This article advises on how to correct a common problem that can prevent you from logging in when using a Mac.

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]]> Did my e-mail send? https://www.kashflow.com/support/kb/did-my-e-mail-send/ Wed, 30 Jan 2013 12:16:06 +0000 http://www.kashflow.com/?p=480 This article advises on how you can find out if your e-mail has been successfully sent via KashFlow.

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]]> Setting up SPF Records https://www.kashflow.com/support/kb/e-mails-detected-as-spam/ Wed, 30 Jan 2013 12:14:38 +0000 http://www.kashflow.com/?p=479 This article advises on minimising the chance of your emails being seen as spam.

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]]> KashFlow is Logging Me Out https://www.kashflow.com/support/kb/kashflow-is-logging-me-out/ https://www.kashflow.com/support/kb/kashflow-is-logging-me-out/#respond Mon, 31 Dec 2012 03:16:31 +0000 http://www.kashflow.com/?p=337 This article explains what to do if KashFlow keeps logging you out unexpectedly.

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]]> https://www.kashflow.com/support/kb/kashflow-is-logging-me-out/feed/ 0 KashFlow is Slow https://www.kashflow.com/support/kb/kashflow-is-slow-2/ Mon, 31 Dec 2012 03:13:26 +0000 http://www.kashflow.com/?p=335 This guide explains what to do if KashFlow is running slow for you

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]]> KashFlow isn’t Loading https://www.kashflow.com/support/kb/kashflow-not-loading/ Mon, 31 Dec 2012 03:09:04 +0000 http://www.kashflow.com/?p=333 This guides explains what to do if you're having trouble accessing KashFlow

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