Comments on: Service Availability Issues (Now Resolved)

By: Adrian Jones

Adrian Jones — Mon, 04 Mar 2013 06:50:00 +0000

There aren’t many companies who have the honesty to admit shortcomings, and the guts to take it on the chin when things go wrong. Kashflow delivers an exemplary performance on both counts. For me, both personally and professionally, Kashflow is the Gold Standard model for customer relations. Things go wrong with even the best-run services; but there is no company I trust more than Kashflow to do everything possible to deliver the highest standard service.

By: laptoprepairtest

laptoprepairtest — Sat, 02 Mar 2013 06:13:00 +0000

I think if kashflow gonna be on PHP with oracle or SQL
the kashflow gonna be fast.
Most companies or corporations such as Nasa or Cern use these.
I tested the kashflow app for iPhone and I find problem with customers (currently cannot access or create them

By: Craig Bedworth

Craig Bedworth — Fri, 01 Mar 2013 09:59:00 +0000

Guys, it’s happening again this morning! Is this another issue with the PDF themes? If so, surely it would make more sense to load test or roll-out over a weekend so fewer of your clients are affected? I’ll have to send in another support email. Two in two days. C’mon guys, we all love the product but if it’s not reliable, it’s not viable going forward!

By: deri jones

deri jones — Wed, 27 Feb 2013 15:45:00 +0000

Duane – Kashflow is loved by lots of folk in our office block! us too!

Here’s a thought – Load Testing is our core business here – we’d happily offer you some free advice or initial testing to get you started on your load testing journey.

Making it work better, is good for us too after all.

By: Veronica Boswell Pullen

Veronica Boswell Pullen — Wed, 27 Feb 2013 15:18:00 +0000

Thanks Duane for being so honest and transparent. That’s why KashFlow rocks!

By: Dan White

Dan White — Wed, 27 Feb 2013 14:24:00 +0000

All companies get things wrong from time to time. This is usually followed either by silence (hoping people will quickly forget), blaming another organisation (hoping people will buy the story) or worse of all, finding a junior scapegoat in their own organisation (remind you of Governments anyone) to take the flak!
Huge credit to Kashflow and Duane Jackson in particular, for a frank and honest admission that they screwed up on this occasion. I already thought that Kashflow was a cool company, this has only served to cement that belief.

By: Bryher - autodotbiography

Bryher - autodotbiography — Wed, 27 Feb 2013 14:03:00 +0000

Thank you for this clear and useful blog. It is a shame that more companies are not as refreshingly honest.

By: Elle Hubbard

Elle Hubbard — Wed, 27 Feb 2013 13:24:00 +0000

Thank you for your quick action, the system certainly was unusable for me and in fairness, it is very rare that it is that bad! It is a shame though because I was looking forward to using the pdf themes when they reached me. If you are all out of the country that is when you can pretty much guarantee stuff to go wrong.

By: Prima Terra – Garden Design

Prima Terra – Garden Design — Wed, 27 Feb 2013 13:13:00 +0000

Hi there.
That’s reassuring as I’ve only just joined KF (last Weekend) after months of trials with most on-line accounting systems. On Monday I did wonder why it was taking so long to enter data as I set about entering receipts etc. I’m glad you guys are on the case and resolving the problem. Well done for quick comms about the issue and being frank about the causes.
Keep up the good work chaps (and chapesses)! CF