Comments on: Backlash causes Microsoft to pay out to help stranded MS Accounting customers https://www.kashflow.com/blog/backlash-causes-microsoft-to-pay-out-to-help-stranded-ms-accounting-customers/ Accounting & Payroll | Free Trial - No Card Required‎ Wed, 29 May 2019 15:29:30 +0000 hourly 1 https://wordpress.org/?v=6.4.3 By: Duane Jackson https://www.kashflow.com/blog/backlash-causes-microsoft-to-pay-out-to-help-stranded-ms-accounting-customers/#comment-2517 Tue, 01 Dec 2009 16:56:22 +0000 http://www.kashflow.com/?p=1323#comment-2517 In reply to David Toohey.

@david – I think it was simply a cock-up on Microsofts part. When they realised they’d cocked up they moved to address it as per the above.

]]> By: David Toohey https://www.kashflow.com/blog/backlash-causes-microsoft-to-pay-out-to-help-stranded-ms-accounting-customers/#comment-2516 Tue, 01 Dec 2009 16:52:40 +0000 http://www.kashflow.com/?p=1323#comment-2516 It is a shame these large companies with vast resources can’t plan such decisions with some level of consultation with their customers, if not at least some consideration of them.

Surely they must realise a large number of the users they would attract are not professional service providers but general consumers and small business that put their faith in products provided by businesses with such a strong image as Microsoft.

To then pull the plug on a software service such as payroll with such little notice really shows how they can be out of touch with their users’ needs.

]]> By: Julian Shaw https://www.kashflow.com/blog/backlash-causes-microsoft-to-pay-out-to-help-stranded-ms-accounting-customers/#comment-2515 Tue, 01 Dec 2009 16:41:53 +0000 http://www.kashflow.com/?p=1323#comment-2515 I read David James’ in the paper over the weekend. He was saying that when it looks like a good save, it’s usually because the keeper has cocked up positioning in the first place.

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