BT Openreach could be blamed if it was a telecoms company who bought lines directly from Openreach at wholesale costs….but Virgin aren’t one of those companies.

So if it takes 15-20 days to shift a standard line, then thats Virgin’s issue – not BT’s 🙂

We did consider gettinfg voipfones own broadband service, but we’re mid-contract with BT. So it made mroe sense to move the service to the new office.

The reason for the other being cable is because if the local BT exchange dies, we still have connectivity as it’s a totally seperate system

Why are you buying broadband from the big-2 providers? Both have plenty of customer care horror stories, complicated pricing structures (BT Broadband Office seems to have really low pricing for the basic service for first 3 months, then it ratchets up) and fairly poor quality of service.

There is a really good middle-tier of broadband providers for business including people like Zen, Clara, AAISP, BeThere and ourselves, Gradwell.

You can also get expedited installs (we did one last week the next day), service level guarentees and decent throughput.

Also, if you’re using VoIPfone then you ought to consider using their BB service. Most of your VoIP problems won’t be related to whether your connection is up or down, but instead it will come from your ADSL router and the quality of the path across the internet from your office to the VoIPfone servers. If you use their BB, then the path should (if it’s like ours) be just a few metres of gigabit ethernet cable.

cheers
peter

Not sure which I would prefer above – sounds as if Virgin did best, however, 15-20 days is a long time to wait.

We don’t use an IVR to managing inbound calls – people answer them as soon as possible.

And hold music is the work of the devil. 🙂

I had a meeting with someone today who said “There is no such thing as Good Cheep”. I don’t completely agree with that but if you had been a new customer wanting a line put in at the new office would the circumstances be different?

BT has all of their sales staff based in the UK. once you are signed up you have to speak to someone in another country who are certainly not properly trained and who as you experienced put you on hold every five minutes.

Either BT should sort their act out or maybe add another menu to allow you to select a playlist for your hold music. You will have to listen to it invariably for hours and hours why not make it a good listen.

http://askm-videos.blogspot.com/2009/08/virgin-you-get-what-you-pay-for.html