Comments on: Sage One – First Impressions https://www.kashflow.com/blog/sage-one-first-impressions/ Accounting & Payroll | Free Trial - No Card Required‎ Thu, 30 May 2019 11:43:05 +0000 hourly 1 https://wordpress.org/?v=6.4.3 By: David Terrar https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2906 Fri, 28 Jan 2011 14:21:04 +0000 http://www.kashflow.com/?p=2008#comment-2906 Hi Duane,
I’ve had a play around with Sage One and listened to the launch messages. I think my take is very similar to yours but with different language and emphasis. I’ve quoted your post over at my place. Here’s my view:

○ Probably the most important thing is having the market leader finally come out with a proper Cloud accounting solution – this will help validate the topic with the mainstream account in business or in practice in a way none of we Cloud evangelists could ever manage.
○ Sage are so frightened of disrupting their cash cows of Sage Instant, Sage 50 and associated training, support and partner network hat they’ve positioned this product at the very bottom end of the market for micro businesses, with very little functionality for accountants to get excited by.
○ Like you I’m amazed that they’ve spent a year in development and 6 months in heavy customer testing and come out with such a simple, weak set of functionality – the average Ruby on Rails development team will look at this and wonder how big companies manage to do so little with so much resource.
○ The user interface looks very presentable.
○ They’ve missed a a huge opportunity to do something innovative. This is too little too late and I would argue marks the start of a steady decline. They’re a big company with a strong user base, so it will take a long time, but this is the high point.
○ They’ve ignored the online accounting topic for a decade. Now they’ve finally validated the topic and are talking about shifting the other products in to the Cloud, it will be the startups and players lik you and Twinfield who have come in to the market since around 2005 that will reap the benefits, not Sage.

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By: Bob H https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2905 Wed, 26 Jan 2011 10:35:08 +0000 http://www.kashflow.com/?p=2008#comment-2905 Hi Duane,

I roughly support what toby has said. Generally I find it very suspicious when the representative of one company comments on the product of a competitor. I work with high profile retail products and I would find it very easy to slate our competitors products but part of the honourable thing between businesses is to avoid such games.

Perhaps it is because Sage are such a significant player that you have chosen to do this (and to cross post this blog to websites which carry the release (V3.co.uk) but it isn’t a very honourable approach. It is rather like watching politicians throwing their toys during election campaigning. “Yes, of course such and such has merit, but…”

Congratulations, I now know about KashFlow, but I am not sure that I would be comfortable doing business with such a company.

Bob

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By: Duane Jackson https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2904 Sat, 22 Jan 2011 14:56:29 +0000 http://www.kashflow.com/?p=2008#comment-2904 Hi Toby,

Thanks for taking the time to post a comment.

I’m curious as to what parts of the above are wild allegations, barging about, upsetting people, rude and sanctimonious?

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By: toby https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2903 Fri, 21 Jan 2011 19:17:23 +0000 http://www.kashflow.com/?p=2008#comment-2903 Duane is brash and it makes me nervous about buying anything from him. We are looking for ERP but with manufacturing so have to consider SAP BDB or Netsuite (both of which are far too expensive)

I keep hoping for Sage 200 to be SaaS and then the world will be alright again.

Sage are measured in their reply. A proper corporation. Why are you professionals not demanding polite debate. Are you not intimidated by a company that makes wild allegation. IT may be marketing and business but its not fair play. Sage only dont fight back because they think people like you put a value on courtesey – why not show them they are right by agreeing here.

Duane is just barging himself abut and upsetting people and being santimonius about it being just competition when asked.

Unfortunately in todays society, the brash and rude get attention.

Assuming this gets published, at least Duane gets a mark for allowing free speech

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By: John Donnelly https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2902 Thu, 20 Jan 2011 21:58:09 +0000 http://www.kashflow.com/?p=2008#comment-2902 @Jeremy – did you read Christopher Challis post further up, Sage will not be automatically invoicing anyone at the end of the trial despite what Duane said in his initial post…

John

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By: Jeremy @ GoldFigure https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2901 Thu, 20 Jan 2011 16:39:50 +0000 http://www.kashflow.com/?p=2008#comment-2901 “I thought I’d registered for a free trial, but apparently if I don’t call them on their 0845 number and cancel then they’re going to invoice me!”

I wonder if this is like the Currys Extended Warranty cooling off period. Documentation says “call, email or write to us at…” so when I email / call I am invited (in the way you might be invited to jump into a shallow grave) to write a letter with my own fair hand to head office. “But it says here I can cancel by phone…”, “No Sir, you can phone us and we tell you that you are required to write”.

As @[Dan Ladds] says… very last decade!

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By: Patrick Johnson https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2899 Thu, 20 Jan 2011 13:17:31 +0000 http://www.kashflow.com/?p=2008#comment-2899 I agree with Vincent. Now-a-days people EXPECT a video and a good visual overview. It’s the standard.

Micro-startups often don’t think they can afford these videos and don’t do them. Sage, can and it should have been a priority.

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By: Nigel https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2898 Thu, 20 Jan 2011 03:01:29 +0000 http://www.kashflow.com/?p=2008#comment-2898 Interesting that they provide 24/7 telephone support. Do any of their competitors?

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By: Vincent https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2897 Wed, 19 Jan 2011 20:16:14 +0000 http://www.kashflow.com/?p=2008#comment-2897 The website could do with some screenshots and video as well.
I don’t want to bother with sign-ups without a good ‘visual’ overview first.

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By: Christopher Challis, Sage One team https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2894 Wed, 19 Jan 2011 13:51:40 +0000 http://www.kashflow.com/?p=2008#comment-2894 Hi Duane,

Thanks for your comments about Sage One. I just wanted to re-assure you that we’re certainly not going to be invoicing customers who sign up for our free trial. When you sign up for the free trial it really is risk free and you won’t be invoiced. The invoicing process only begins when you provide us with your Direct Debit details.

Clearly we need to work on the wording to reassure people. Thanks for pointing it out.

Chris

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By: Benjamin Dyer https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2893 Tue, 18 Jan 2011 18:23:47 +0000 http://www.kashflow.com/?p=2008#comment-2893 The lack of an API is a curious one. Sage have never been that great at handling developers but with their acquisition of Protex I would have thought they would have integration as a top priority.

Without spending much time with it I can’t be too critical but it looks like a bit of a hatchet job to me.

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By: Mike M https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2892 Tue, 18 Jan 2011 18:14:55 +0000 http://www.kashflow.com/?p=2008#comment-2892 Been testing it for just under a year and, while fairly functional, it’s incredibly sparse on some of the most fundamental features and a million miles behind the superior KashFlow, FreeAgent and Xero.

The version that is currently live has no discernable differences to the beta version we were given to test 11 months ago.

It’ll do reasonably well because of the brand name alone, however unless they have some major tricks up their sleeves it’s not one for the long-haul.

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By: Alex S https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2891 Tue, 18 Jan 2011 16:11:03 +0000 http://www.kashflow.com/?p=2008#comment-2891 Haven’t looked at the detail yet, so I can’t comment on the quality of the product BUT what I like in principle is the sound of the cashbook option – ie no bells and whistles, just a simple means of recording incomings and outgoings – this would appeal to a significant section of our client base.

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By: Karin H https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2890 Tue, 18 Jan 2011 15:26:30 +0000 http://www.kashflow.com/?p=2008#comment-2890 Well, it’s something 😉

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By: John Donnelly https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2889 Tue, 18 Jan 2011 14:39:09 +0000 http://www.kashflow.com/?p=2008#comment-2889 “Do me a favour, check if Sage thinks their users are clever enough to be able to edit bookings/journals?”

I’ve just edited a transaction I’d previously entered and all I had to do was select Save, no are you really,really sure messages at all – clicked on Save and got a message that the change had been made successfully…

John

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By: Jim Mackenzie https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2888 Tue, 18 Jan 2011 14:36:56 +0000 http://www.kashflow.com/?p=2008#comment-2888 Even more worrying, it is possible to sign up without seeing how much it will cost at any stage.

I can guarantee their support folks will be sick of those calls in about 30 days time.

Looks ok though.

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By: Karin H https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2887 Tue, 18 Jan 2011 14:21:15 +0000 http://www.kashflow.com/?p=2008#comment-2887 Do me a favour, check if Sage thinks their users are clever enough to be able to edit bookings/journals?

Too many software on bookkeeping/accounting make you jump through security hoops (password here, another password there – double pop-up windows: ARE YOU SURE YOU WANT TO CHANGE THIS?? REALLY SURE??) to change anything at all after the initial booking is made.
We’re bookkeepers, business owners – not juveniles!

Glad KashFlow simple comes with a “changes made” notice 😉

Karin H

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By: Dan Ladds https://www.kashflow.com/blog/sage-one-first-impressions/#comment-2886 Tue, 18 Jan 2011 13:27:42 +0000 http://www.kashflow.com/?p=2008#comment-2886 “I thought I’d registered for a free trial, but apparently if I don’t call them on their 0845 number and cancel then they’re going to invoice me!”

Ugh, sooo last decade. People can’t like what they haven’t tried and personally, I don’t like to try if it’ll be a pain to leave. Without this I might have been tempted to check it out …if I liked it I might have been tempted… but this way it’s not even getting a look.

No API also kills it for me. Plus I value reporting.

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