When using Paypal Pro as your chosen payment processor, you may find that when your clients are taken to the payment page, an additional shipping charge has been added automatically. This is configured by a setting from within Paypal, If you do not want this on your account then you…
Read moreThis guidance advises on the PayPal Importer and your line items on your PayPal transactions. Cause & Resolution Unfortunately at the moment PayPal only gives us the description for the first line item on your PayPal sales and purchases and then supplies us with an invoice total.
Read moreThis guidance advises on what to do if you get the error PayPal connection timed out or login failed when importing PayPal Transactions. Cause & Resolution This error is caused by the button requesting authorisation requesting permission for KashFlow to access your PayPal account not being ticked. To correct this, please make…
Read moreThis guidance advises on what to do if you get the error 10002 – Security Header is Not Valid when taking payments via PayPal. Cause & Resolution The error message means that the API credentials you have entered are not exactly the same as what they have on file for you. To…
Read moreThis guidance advises on what to do if you get the error PayPal connection timed out or login failed when importing PayPal Transactions. Cause & Resolution This error may be easily fixed by following the below steps. Go to Company Dashboard> Imports> Click Pencil Icon. Once you have clicked on the pencil…
Read moreIf when attempting to import you get a message that KashFlow cannot create your invoices, purchases or bank transactions due to transaction locking – this means that you are attempting to import transactions earlier than the transaction locking date. Transaction locking will need to be disabled prior to the creation…
Read moreIt’s important to note that if you update your PayPal Settings in Settings > PayPal Imports > Pencil Icon this will not retrospectively apply to transactions already imported into KashFlow or present in the staging area. The updated settings will only apply to future imported transactions. If you have made…
Read moreThis guidance advises on what to do if you notice that our PayPal Importer isn’t recording your PayPal Wire Transfers. Cause & Resolution At the moment the PayPal importer is not able to record the wire transfers. We’re working with PayPal to address this but don’t have information on when…
Read moreSee how IRIS KashFlow works with your business and your books
